mSecured is a unique and innovative Helpline Case Management System developed by Techno Brain BPO / ITES based on the Build, Operate and Transfer (BOT) model.
With mSecured, NGOs and Government organizations working towards children rights and protection can ensure that children live in a safe, secured and non-threatening environment.
Product Features & Benefits
- Open Source Platform.
- IP based Digital Telephony Technology.
- Country specific customization.
- Compatibility with SIP phones (soft & hard).
- Caller ID enabled.
- Auto pop-up of detailed records of children at call entry.
- Call records log & history.
- Voice logger (Automated Audio Recording Feature).
- Inbuilt Quality Management System.
- Report Generator (Unlimited number of reports).
- Real Time Monitoring & Agent Time Scheduling & Monito
- Automated operations for making monthly calls.
- Up-to-date healthcare information delivered to patients.
- Voice recording managed with ease.
- Periodic tracking of patients’ health progress.
- Easy and clear understanding of information for patients.
- Access to basic monitoring and evaluation reports in real-time.
- Improved productivity of healthcare workers.
- Seamless integration with third-party databases.
- Access to information in native languages with language independent tool.
Challenges & Solutions
Use cases Industry wise
AUTOMATED GUIDED VEHICLES